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THE ABC’S of supervising others

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

This two-day course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Duration:

2 days

What’s Included:

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion
  • Making the transition
  • Responsibilities of a supervisor
  • Key behaviors and attitudes
  • Setting goals and planning for success
  • Active listening techniques
  • Communication skills
  • Giving feedback and instructions
  • Orders, requests, and suggestions
  • Managing conflict
  • Managing challenging situations
  • Developing relationships
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  • Adjust to the supervisor’s role with confidence.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Identify key attitudes that you can develop to enhance your supervisory skills.
  • Use time management and planning techniques to maximize your success.
  • Develop a technique for giving instructions that are clear and understood.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
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