CUSTOMER SATISFACTION: 6 WAYS TO KEEP YOUR CUSTOMERS HAPPY
The key to building a solid business relies on keeping your customers HAPPY. What will it take for you, as a salesperson bring a smile to your customers face whilst performing at your upmost as a successful business person!
1. WHAT DO YOUR CUSTOMERS WANT?
You may provide a great service that it beneficial to the society, but it is critical to know what matters most to your customers. This differs from customer to customer, therefore it is vital to provide personalised needs and wants to them after better understanding who they are and what they treasure most from your services
2. MORE! MORE! GIVE IT YOUR ALL!
Your job is never just a job. Go beyond your customers expectations and perform more than is required. You’d be surprised to see the satisfaction and joy on your customers faces when you’re do more than sell a product.
3. LISTEN UP
Take the time to listen to your customers. If someone has a bad experience and provides a criticism on your product or your colleagues, then empathise with them and check back with your employer or the company. They may provide valuable insights that only you can relay back to your organisation.
4. BE QUICK AND RESPONSIVE
If a customer provides criticism on your problem, quickly resolve the issue. The time taken to solve a problem can be the deciding factor in either losing a customer, and maintaining a list of loyal and satisfied patrons.
5. LIMITED OFFERS AND REWARDS!
Offer services that are unique to your organisation and rewards your clients with added value that other competing corporations do not. Reward them with the gratitude they have shown you.
6. IT’S NOT ALL ABOUT THE MONEY
At times, closing a sale will have to come second to keeping your customers happy. Do what is best for them! You may have lost a purchase but have gained a life-long customer that is loyal to your product.